Contact Us
We welcome your input, and always look for ways to service you better.
Please email any questions, comments, or suggestions to
customerservice@hootersgear.com. We will reply to all emails within 48
hours. HootersGear.com doesn't offer every product available for the Hooters
Restaurants. We do change our product offering often, so continue to check
back.
Things to Remember
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We do not accept checks.
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We only ship within the continental US.
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Shipping of your purchase takes 7-10 business days.
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We maintain the right to change the price, and items, at any time without
notice.
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We cannot complete orders that do not supply:
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Full Name (first/last)
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Full Address (Road/Street, City, State, Zip)
Returns Policy
Within 30 days of receipt of your shipment (including
gifts), you may return any item to HootersGear.com, for any
reason, for a full refund (we'll also refund the shipping
cost if the return is a result of our error).
Please note that we can process returns and refunds only for
items purchased from HootersGear.com. Items bought in our
restaurants cannot be returned via HootersGear.com. We
cannot exchange items unless they are defective or damaged.
Items that are returned more than 30 days after delivery,
are in unsellable condition, or are missing parts will be
charged a restocking fee at our discretion. We will not
accept items returned after 60 days.
Refunds
We will notify you via e-mail of your refund once we've
received and processed the returned item. You can expect a
refund in the same form of payment originally used for
purchase within 7 to 14 business days of our receiving your
return. If your return is not due to our error, we will
deduct the shipping costs from your refund.
Packing And Sending Your Return
Just a few simple steps:
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Pack the items along with the packing slip (receipt)
securely in a box. You can use the box the items arrived in
or another box, if you prefer.
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Mail to:
Super Sports Merchandiser
1125 Fred Drive
Morrow, GA 30260
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Leave the package for your mail carrier to pick up.
Lost Packing Slip?
If you ordered the item yourself, you can still return it .
We have a copy in our system. What if the item was given to
you as a gift, and you don't have the packing slip or the
order number? No problem. Enclose a separate sheet of paper
noting the name and e-mail address of the person who
purchased the gift, along with the reason for your return,
and send the package to the appropriate address below:
Super Sports Merchandiser
1125 Fred Drive
Morrow, GA 30260